Support Plans

Overview

SupportCare™ keeps your computer network running smoothly.

Keep your critical computer networks running consistently and at high performance levels with Tech North Solutions' SupportCare™ service; a comprehensive, proactive, guaranteed maintenance plan.

Sign Up for a Free 27-Point Network Assessment

With SupportCare™, your network will:

• Perform effectively
• Stay up to date
• Provide reliable service

Tech North will help you manage your computer network and related costs by assessing your network and putting you on an unlimited maintenance and support program for a simple fixed monthly fee.

SupportCare™ gives you:

• Security – Guard your network, servers, and PCs against outside threats and interference.
• Optional Unlimited IT Help Desk Support - Access to help desk technicians to address individual needs and respond to network alerts and connection issues.
• Proactive Maintenance and Security Updates – Ensures patches and updates are current for network and PC operating systems.
• 24x7 Monitoring - Allows us to proactively maintain your systems, immediately respond to problems, and provide strategic guidance before trouble starts.
• Disaster Recovery Services – A current working image of your servers is maintained to quickly restore operations in the event of a disaster.
• Back-up Solutions – Ensure important business data is reliably backed up.
• Virus, Spam and Spyware Protection – Vital functions are continuously kept up to date.
• Technology Planning – Infrastructure is kept up to date allowing your network to grow with your company.

Contact us for more information.

homeCare

homeCare Support

• Continual network monitoring
• Continual workstation, server, and device monitoring, updating and maintaining
• Preferred client discount of more than 10% on non-contract technical support
• Virus definition and security patch updates
• Scheduled disk maintenance (temp file removal and defrag)
• Guaranteed 8-hour response to technical problems
• Monthly summary report and daily system status e-mail update 

proCare

proCare Support

• Initial site survey (27-point network audit)
• Continual network monitoring
• Continual workstation, server, and device monitoring, updating and maintaining
• Quarterly on-site consultation
• A preferred client discount of more than 20% on non-contract technical support
• Guaranteed 1-hour response to technical problems
• Virus definition and security patch updates
• Virus removal and cleaning
• Spyware monitoring and removal
• Scheduled disk maintenance (temp file removal and defrag)
• Creation of acceptable use policy
• Monthly executive summary report and daily system status e-mail update
• Monthly network tune up
• Unlimited software upgrades (labour only)
• Adding and removing users 

totalCare

totalCare Support

• Initial site survey (27-point network audit)
• Continual network monitoring
• Continual workstation, server, and device monitoring, updating and maintaining
• Quarterly on-site consultation
• Preferred client discount of more than 25% on non-covered technical support
• Guaranteed 1-hour response to technical problems
• Virus definition and security patch updates
• Virus removal and cleaning
• Spyware monitoring and removal
• Scheduled disk maintenance (temp file removal and defrag)
• Creation of acceptable use policy
• Monthly executive summary report and daily system status e-mail update
• Monthly network tune up
• Unlimited software upgrades (labour only)
• Adding and removing users
• Year-end technology review
• Server and workstation loaner in the event of a workstation or server crash
• Server restore
• Unlimited Help Desk support and break-fix services
• Loaner PC/server
• Vendor liaison services

Plus, you will be covered under our 100% No-Hassle Guarantee